Faqs...
Q. How many photos may I use in the montage?
A. You may use as many as you like, we suggest that you
limit the number from 8 to 15. This depends upon the theme
of your montage, the size of your montage and the style you
are looking for. Some photos will appear to be larger and some
photos will appear to be very small. The more photos you use,
then the more photos you will have in a smaller display within
the montage.
Q. How do you arrange the photos?
A. We use our creative talents combined with your input to
help the montage or collage appear as you had hoped. In order
to do this, we ask that you identify your photos with a number
one (1) on the picture that is your most favorite, and subsequent
numbers on all photos with the highest number being the picture
that you might be able to live without should there be no room
for it within the creation.
Q. Will you use every photo that I provide?
A. We will do our best to use every photo provided, if for any
reason we are unable to use a particular photo we will contact
you prior to completing the creation.
Q. What are some reasons on why you would not use a photo?
A. A photo may have an inferior pixel quality to it that would
distract from the overall quality of your final product. Keep in
mind that the original quality of your photo will be the same
when it appears within the montage or collage. We do our best to
enhance pixel quality, output resolution as well as color.
However there are times when an original photo, regardless of
how many enhancements have been added, will simply not do well
as an enlargement.
Q. Will you accept professional portraits?
A. Due to copyright laws, we are unable to accept any photo
with obvious copyright marks, or photos that we believe to have
copyrights. Should you be able to provide us with consent from
original photographers, or studios then we will gladly accept your
photos along with your signed Release.
Q. How long will it take to process my order?
A. You may expect to have your order returned to you within 3-4
weeks. We process orders on a "first come first served basis".
Should you have a special occasion and hope to expedite the processing
of your montage, we will do everything possible to return it to you
prior to your special event.
Q. How do we send our photos to Memory Montage, Inc.?
A. You may E-mail photos. Please call us, or e-mail us to let
us know we will have the good fortune of your business. At this time
we will discuss the types of photographs that you have. If the photo
is digital we ask that you do NOT reduce its original size in anyway.
With that said, many large files may not always be sent at one time, and
they may have to be sent 2 or 3 per e-mail until they have all been
received. Otherwise, you may burn your photos to a CD and mail the
CD to us, or hand them to your sales person who will take care of the rest.
If you are using hard copies, you may mail them to us. We would then
scan your hard copies and upload to our system. There is a minimal
fee for hard photographs. We also suggest that prior to mailing any
priceless original that you retain the original and send us a duplicate.
Any photo that you do send to us will be returned with your creations.
We will not accept any liability for any damage which may incur within
the postal system (USPS, UPS, FedEx, etc.)
Q. How long do we have to order re-prints?
A. We will retain your creations for one year. Prior to the
destruction of your creations we will mail you a friendly reminder to be
certain you are no longer in need of any reprints.
If you have questions that have not been answered, please feel free
to e-mail us or phone us and we will get back with you as quickly as we can.